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How 7qc Handles Your Personal Data

At 7qc, we take the privacy of your account information seriously — from the moment you open your account to every transaction you make via UPI, Paytm or…

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7qc How 7qc Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your data, want to exercise your rights under applicable law, or need to report a privacy concern, our dedicated privacy team is reachable through the channels…

Email Privacy Team Send a written request to our privacy address for data access, correction or deletion queries. We handle each request individually and respond with a clear timeline so you know what to expect.
Live Chat Support Our live chat agents can raise a privacy ticket on your behalf and escalate it directly to the privacy team. Available during standard support hours to help you describe your concern clearly before we log it formally.
In-Account Help Centre Log in and navigate to the Help Centre to find privacy-specific request forms. Submitting through your account lets us verify your identity instantly, which speeds up how quickly we can act on your request.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply layered security measures — encryption in transit, restricted database access and regular audits — to keep your account data safe.

Data Encryption

All data exchanged between your device and our servers is encrypted using TLS. Payment details linked to UPI, Paytm and PhonePe are never stored in plain text — they pass through tokenised, encrypted channels at every stage of processing.

Cookie Usage

We use essential cookies to keep your session active and functional cookies to remember your language and region preferences. Analytics cookies are used only in aggregate form and do not identify you personally. You can adjust cookie preferences via your browser settings at any time.

Account Security Controls

Your account is protected by password hashing and optional two-factor authentication. We log each login attempt, and if we detect unusual access from an unrecognised device or location, we notify you by the mobile number on your account before granting access.

Data Retention Policy

We keep your personal data for as long as your account is active or as required by applicable law. Once you request account closure, we begin the deletion process within thirty days for data that is not subject to a legal hold or ongoing transaction dispute.

Your Right to Access

You can request a full export of the personal data we hold about you. We will provide it in a commonly used, machine-readable format within the period prescribed by applicable Indian data protection law, typically no longer than thirty days from a verified request.

Requesting Changes

To update incorrect data or withdraw consent for non-essential processing, contact the privacy team via email or the in-account Help Centre. Provide your registered mobile number so we can verify your identity before making any changes to your account records.

Common Questions About Your Data at 7qc

Below are the questions we receive most often about how we collect, store and process personal data. If your question is not covered here, our privacy team is available via the contact paths listed on this page and will respond with a clear, specific answer.

We collect your name, email address, mobile number and the payment details you use — such as your UPI handle or Paytm wallet ID — to process transactions and verify your identity in line with applicable regulations.

We do not sell your data. We share it only with verified payment partners such as UPI processors, Paytm and PhonePe, and with regulatory bodies where required by applicable Indian law. All partners are bound by data protection agreements.

Submit a data access request via email or the in-account Help Centre. Verify your identity with your registered mobile number, and we will send a copy of your data in a standard format within the period allowed under applicable law.

Yes. You may request deletion by contacting the privacy team. We will remove data that is not subject to a legal hold or ongoing dispute within thirty days of verifying your identity and confirming the request.

We retain data for the period required by applicable law — typically for transaction and compliance records. Data not subject to those obligations is deleted within thirty days of your verified account-closure request being processed.

We use essential cookies for session management and functional cookies for regional preferences. Analytics data is aggregated and not personally identifiable. You can manage non-essential cookies through your browser settings without affecting core account functionality.

Reach our privacy team by email or live chat to raise a formal concern. If you are not satisfied with our response, you may escalate to the relevant data protection authority in India where local law permits such a complaint.

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